Privacy Policy – Nasmah Care Company

Preamble

Nasmah Care Company, the owner and operator of the "Daarna" platform, welcomes all users of its digital platform, including the website, the application dedicated to smart devices, and the services associated with them.

This policy clarifies the general principles adopted by the Company in handling data when using the Platform or any of its services, in accordance with the regulations in force in the Kingdom of Saudi Arabia.

Using the Platform or any of its services constitutes explicit consent to the provisions of this policy and an acknowledgment of having reviewed it, including any updates published subsequently. In the event of non-agreement, the user must cease using the Platform or any of its services.

This policy is considered an integral part of the Terms and Conditions of Use.

Definitions and Terms

For the purposes of this policy, the following words and phrases shall have the meanings indicated opposite each of them, unless the context requires otherwise:

• The Company / Daarna: Nasmah Care Company, owner and operator of the "Daarna" platform and its services.
• The Platform: The digital system managed by the Company, including website, app, and associated features.
• The User: Any person or entity using the Platform or its services.
• Data: Any information collected or processed via the Platform, including personally identifiable information.
• Processing: Any operation on data such as collection, storage, modification, use, sharing, and destruction.
• Cookies: Technical files used to improve the user experience and efficiency of the Platform.
• Third Party: Any entity engaged by the Company to provide technical or operational services supporting the Platform.

Scope of Application

This policy applies to all users and all data collection and processing operations carried out via the Platform or digital channels approved by the Company.

It does not apply to websites, platforms, or services belonging to other entities, even if accessed via links within the Platform. The Company is not responsible for the privacy practices of other entities.

Purpose of the Privacy Policy

This policy clarifies the general framework for handling data collected via the Platform, including collection, processing, and use, and defines the rules regulating these activities.

Data Collected

The Company collects data necessary to operate the Platform, provide services, and improve performance, including:

• Registration and Contact Data: Name, mobile number, email, address, and identification data.
• Order and Service Data: Property or service details, appointments, operational info for request completion.
• Payment and Transaction Data: Payment records and invoices via approved providers.
• Technical Support and Communication Data: Correspondence, inquiries, reports, complaints.
• Technical Data: IP address, device type, OS, browser, session identifiers, usage logs, cookies.
• Aggregated/Statistical Data: For analysis, performance improvement, and service development without identifying the user.

Sensitive data is not collected regularly, and any necessary processing follows applicable regulatory controls.

Use of Data

Data is used within the limits necessary for Platform use, service provision, and performance improvement, including:

• Service Provision & Account Management: Creating accounts, updating data, processing bookings, payments, invoices, and customer support.
• Financial Transactions: Handling payments, collections, refunds via approved providers.
• Enabling Order Completion: Sharing necessary data with parties executing requested services.
• Improving User Experience: Analyzing usage, measuring performance, developing the Platform, and addressing technical issues.
• Compliance with Laws: Protecting rights, preventing misuse, responding to official authorities.

Legal Basis for Processing

Personal data is processed based on the purposes defined in this policy and legal bases, including contractual obligations, regulatory compliance, legitimate interests of the Company, or user consent when required.

Communication and Notifications

Sending notifications and alerts related to services, bookings, payments, or responding to inquiries when needed.

Cookies

The Platform uses cookies to improve user experience and technical efficiency. Users can control them via device or browser settings, though disabling may affect some features.

Data Sharing and Processing

The Company processes and shares data when necessary, with confidentiality and integrity controls, including:

• Service Providers: Hosting, cloud computing, payment, technical support as required.
• Entities Related to Service: Parties executing requests via the Platform.
• Internal Processing: Authorized employees or teams per organizational procedures.
• Government & Judicial Authorities: When legally required or requested by competent authorities.
• Transfer & Storage: Via approved technical systems or servers according to operational requirements.

No Sale or Commercial Exploitation

Personal data is not sold, used for independent marketing, or shared beyond Platform use, except when permitted by law or with explicit consent.

Data Protection

The Company implements technical and organizational measures to protect data from unauthorized access or use, though no absolute guarantee against threats can be provided.

Users should be aware that digital services carry inherent risks; the Company takes reasonable measures to mitigate them.

User Rights

Users may exercise their rights under applicable regulations, including access, modification, deletion, and restriction, according to Company-approved procedures and regulatory compliance.

Data Retention

Data is retained only as necessary for Platform use, service provision, and protecting rights. After the purpose ends, data is deleted or anonymized. Users may request deletion subject to legal and technical conditions.

Privacy Policy Updates

The Company reserves the right to update this policy at any time. Publication on the Platform is effective immediately, and continued use constitutes acceptance. Users are encouraged to review updates regularly.

Governing Law and Jurisdiction

This policy is governed by the regulations in force in the Kingdom of Saudi Arabia, and disputes shall be handled by competent judicial authorities within the Kingdom.

Contact and Inquiries

You can contact the Company via official communication channels:

• Email : info@daarna.app
• Customer Service Number : 920033272